banned from x box live

hi,

my son who is only 13, has been banned from x box live. As his parent i would like to know the reason why he has been banned because by law he is a minor and not subject to your code of conduct. As we have spent £40 on a subscription that he cannot use we would like an immediate refund or will have to take it further. Can you also reinstate his x box live. His gamertag is carl-j vercetti.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hey there, we as ambassadors dont have any info about any ban but you can create this bost again in either forum 15 or 16 where the official support guys could help you out.

If it was just a gamertag ban, you can go to 15

forums.xbox.com/.../41.aspx

If it was a console ban, try 16

forums.xbox.com/.../2366.aspx

They will be able to tell you everything you need to know about why he was banned and if it was temporary or permanent

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