banned for their fault mistake

i got a message from you guys couple days ago saying that you guys discovered a software issue that impacted by xbox and for this you guys were sorry and gave 1600 micro soft points and 3months of xbox life gold and to retry to go back online. the problem is that maybe this software issue got me banned from xbox and now that im trying to get back on which i should be able to now that you guys fixed it its not letting me. please msg me bak asap

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

These console suspensions did not affect individual Gamertags. If your account itself was suspended, then you would need to post in the forum listed by Smwutches.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If this is the account you're trying to use, it's showing as a silver member, not a gold, so you wouldn't be able to play online.

If you're actually getting a message saying you're suspended, you would need to post here to find out why - forums.xbox.com/.../41.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.