Banned for Marketplace theft?!?!

My gamertag:iTz iHumPeR and I got permanently banned because I was accused of Marketplace theft,I'm guessing here's why...Not so long ago my friend came over to my house he brought his account on his USB,  we got bored of playing COD so we decided to download castle crashers from the marketplace with his account to my HDD even though I already had the trial so we started playing, yet once he left he forgot his USB at my house and I wanted to play castle crashers so I would log him in start the game and log him out and then I would login to play. I did this like 2 to 3 times, then about 4days later I find out I got banned for it....

Can someone investigate this case I really worked hard in that account and was falsely accused of theft. >:(

 

Question Info


Last updated July 5, 2018 Views 576 Applies to:

Microsoft do not un-ban previously banned consoles as they are permanent. They do not ban people's consoles/accounts lightly, they do so after several investigations.                      

The most common reason for a banned console is modifying it, but there are other reasons such as marketplace theft.
  
You might want to post in section 14 in order to get an official answer. Although they might just delete your thread and post a link like below as they do not discuss console bans.

Console Ban

You might also want to check out this thread.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

They didn't ban my console they banned my account, also I called and they told me to come over here

I will post this in section 14 as you said thank you

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

For account suspensions, please post in forums.xbox.com/.../41.aspx. For console bans, please read http://xbox.com/consoleban. For general info on violations and penalties, please read support.xbox.com/.../terms-of-use-conduct.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.