Banned consol

My sons xbox consol was banned on 9/8/11 for no apparent reason which we are aware of.  The only thing I can think of is that we got the ring of death last August and sent the Xbox in for free repair which means that they change something.  His gamer tag is whodatt2315 and consol id is 156247675878.  I am hoping this can be reversed or someone can give me a reason why?  Thanks!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Microsoft does not discuss console bans. For information regarding console bans please go to -> http://www.xbox.com/en-us/consoleban

 

Just an FYI, they are not obligated nor required to tell anyone why they are console banned/suspended from the service as per section 17 of the Terms of Service:

 

17. Changes to the Service; If We Cancel the Service.

We may change the Service or delete features of the Service at any time for any reason. If you do not agree to these changes, then you must cancel and stop using the Service.

A particular feature may be a pre-release version – a beta, for example – and may not work correctly or in the way a final version might work. We may significantly change the final version or decide not to release a final version.

We may cancel or suspend your use of the Service at any time without notice and for any reason. Upon Service cancellation, your right to use the Service stops right away. Your ability to access and use Third-Party Features also stops right away.   Our cancellation of the Service will not change your obligation to pay all charges made to your billing account.  If we cancel the Service in its entirety without cause, then we will refund to you on a pro-rata basis the amount of your payment for the portion of your Service remaining at the time of cancellation. Sections 6 (for amounts incurred before termination), Section 11, Sections 15-18 and those sections of this contract that by their terms apply after termination of this contract will survive any termination of this contract. If you have confidentiality obligations related to the Service, those obligations remain in force (for example, you may have been a beta tester).

 

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I read section 14 however the one question which is not answered is when I sent my xbox back for the ring of death.  Since there was a mod done to my son's consol by the company I am thinking that it was an error on their part?

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Microsoft does not mod consoles. They repair them. I can assure you the reason for your sons console ban is not the error of anything done during repair.

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