For account suspensions, please post in
forums.xbox.com/.../41.aspx. For console bans, please read
http://xbox.com/consoleban. For general info on violations and penalties, please read
support.xbox.com/.../terms-of-use-conduct. Please note that console bans are permanent, Microsoft does not un-ban consoles who have been banned. This is because there was a gross violation of the XBOX 360/Live's Terms of Service. Your console will stay
banned, but for more information you should read the links above.
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Hi there! Unfortunately Support agents will not be able to help you out with this issue. The only people who deal with this type of thing is the Enforcement Staff. Depending on your issue, please refer to one of the following links. Thank you!