Balance greyed out

I'm unable to use my account balance to pay for things in my Xbox! The balance appears greyed out. What can I do?

 

Question Info


Last updated July 5, 2018 Views 17 Applies to:
Answer

Hi BlemosCaldas,

Hey, only with a credit card added to your account Microsoft, so you can get the subscription from your Xbox. On the other hand, you can redeem a card of Xbox Live Gold membership purchased at stores.

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Answer

Hello,

The Microsoft balance can only be used to purchase games and other stuff. It is not designed for subrcription purchases. Xbox Live Gold is always set to auto-renew, thus requiring a credit card to associate with it.

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