bad gateway error message

Hi.

Yesterday my son ws unable to access xbox live, it said we needed to update payment method. I tried logging in which worked but as soon as i try to do anything in the billing section it comes up with the above  error code. weve tried via the web and xbox. Help please.

Thanks in advance.

Aimee

 

Question Info


Last updated July 5, 2018 Views 14 Applies to:

Hey there Miniyetti! I've not seen this specific error message before. Is this the complete message? Is there an error code with it?

Also, can you let us know if your son's account is set up with account security proofs. If not, please check out our "Add and update security proofs for your Microsoft account" for steps how to do that. Let us know, thanks!

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