Avatar Quandry?

Hi all,


So my wife created an account awhile back, and has done everything XBOX has asked her to do to verify her account. Yet the problem is her avatar still shows up as a gray shadow.


What is going on with this?  Any help would be appreciated.


Discussion Info

Last updated July 4, 2018 Views 0 Applies to:

It sounds like she hasn't even set an avatar up, what happens when you go into edit my avatar on the xbox?

she has set one up and even changed clothing options to see if that was the problem...still all gray on my friend list

Could I suggest then that the issue may be on your end, not her own.


Have you tried recovering your profile from LIVE. This can greatly speed up the synch process.

Hi, this is his wife, on the account I'm having trouble on. It isn't his profile, as none of my friends on XBL can see my avatar. I don't know why or what I did wrong. Originally I thought it was because I had signed up with a non-hotmail or live account, but I have since changed that and I still don't show up.

Looks like you have silver account rather than gold.