Avatar Marketplace Freezing

I tried clearing the cache and restarting my console to fix the problem but it still happens. Whenever I go on Live and visit the Avatar Marketplace my console will lag, the icons showing the avatar items keeps spinning except the top two loads, then if I hit B to go back it freezes and I have to push the button on the front to restart. This is a 360 Slim and it only happens in the avatar marketplace.

 

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Last updated July 4, 2018 Views 6 Applies to:

i have the exact same  problem. I will never buy anything from the Avatar Marketplace again because of it either. I also have slim and freezing issues. The whole dashboard can lag and freeze but Avatar Marketplace always fails.

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Hey there Four, sorry to hear about this issue! I'm curious, have you tried re-downloading your Gamer Profile, to see if the same issue occurs then? You can do so using the 'download profile' option in the sign-in menu. Bromley, can you please create your own thread for official support, with a full description of your issue and the steps you've tried so far? Thank you! :-)

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