AutoRenewl Off, Yet money Gets taken

t is rather annoying. Me and my friends were trying Xbox Life for the month trial. When it was over, Autorenewl was off, we get an email saying the account was renewed and the money from my account was STILL taken. How do I contact Xbox to fix this and get my money back? I doubt they need 10$, but I do. Seeing as the autorenewl was OFF yet it still renewed, I consider this theft. So would really like hlp. It was not that it was 10$ but the fact it was stolen even though we had not only ended the free trial, but the auto renew was OFF.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Did your account have a credit card on it? It can only renew if it has a credit card and the auto renewal needs to be turned on. If it is off, then your live won't renew. Microsoft wouldn't steal from people.

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Firstly go to billing.microsoft.com

there you can see the purchases and the payment option used. This will become useful when you contact microsoft support.

Then go to live.xbox.com/.../Account

if you scroll down you will see your current memberships, under each membership you will see an option to turn off auto-renewal. If the option is not available to go to support.xbox.com/.../contact-us

you will then be able to chat with an xbox representative. or you can call them or scheachule a call from them.

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