Automatic renewal

A couple of years ago a set up 2 accounts one was to be permanent and the other was for my nephew visiting for the spring and summer. After that summer I called xbox live ask if they would wait 6 weeks and then turn it off. So I thought it was done. I had set up a small account to pay a few bills on automatic download including my insurance. So a few weeks ago I noticed that the account was getting low and couldn't figure out why. Well turns out that I have been paying the fee for 2 accounts when I thought one of them had been turned off. If you go on to bungie I believe you can see that this account is never used (it was only for halo multiplayer). I was told today that there was no record of the account being turned off so I am out 180 dollars.  Could someone please at least help me get something for that amount of money and being a loyal customer paying full price for many years. Points or something its like I went to dinner and was served a plate with nothing on it LOL. Thanks for any help you can give me. points gold card something??????

 

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Last updated July 4, 2018 Views 0 Applies to:

[quote user="LynardSkyn8rd"]

 After that summer I called xbox live ask if they would wait 6 weeks and then turn it off. So I thought it was done.

[/quote]

 

That is not how auto renewal works. You can not call and tell them to turn it off in an 'x' amount of time. If you want it turned off you need to call them at that time and tell them to do so.

 

Just because the account wan't used doesn't mean the charge isn't valid. MS provided that account with their service. Just because you didn't use it doesn't mean you shouldn't be charged.

 

You shouldn't be compensated for your mistake. A few weeks ago? When you noticed these charges why didn't you call right away about them? The fact you waited so long makes it look suspect.

 

The only recourse you have really is to call support and either turn off or cancel auto renewal (and use pre-paid cards from now on).

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I completely disagree with you I am a 47 year old man and have honestly paid all of my bills for 30 years and an I take offense to the suspect comment. For the last 10 years I have been in and out of the hospital and for some portion of that time I was blind from brain surgery (bacterial meningitis) and ask a rep (that has been a few years back) to help me take care of it for me and she did not. I may or may not have the exact wording right but I do understand how renewal works. So please do not implicate that I am less than honorable. As I explained these were courtesy accounts set up on a separate account while I was in critical care just for my nephew's I rarely look at that account go back and read my initial note. I have never ask for anything for free in fact I lost everything due to this illness. I have already turned off the account so NO thanks to a verbal agreement that was not honored I am screwed. My honor and integrity mean everything to me. If I were on the other end of this problem I would be much more helpful and understanding. It is to bad that companies get so large that they forget who the real servants are.

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You still missed the point. The ONLY way to turn off auto renewal is to call phone support and tell them to turn it off right then and there, not at a predetermined date set by you. That is not how MS runs its business. Otherwise the XBL Terms of Service would still be in effect and your account(s) would auto renew at the end of each subscription term.

 

I don't think your last statement rings true in todays society. More to the fact that it is the consumer, not saying that is the case here, that doesn't feel they should take responsibility for anything and expects the company to take care of everything regardless of whose fault it is. I've been in retail for the better part of 15 years now and can say for certain that more often than not people will try to take advantage of, decieve, lie, steal, etc. whenever the opportunity arises. With that said, it makes any business skeptical of even the legit complaints thanks to those who try to do the abovementioned. In other words the bad people out there ruin it for the good people.

 

Again, the only way to cancel auto renewal is to call phone support and have them turn it off right then and there.

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I did turn it off without question and I have hundreds of people that will vouch for my sincerity . I am saying that I was told that it would be turned off and it wasn't..... period. ...I DID MAKE THAT CALL.  The explanation was probably  that it would be turned off later because there was time left I am not sure. ., so I ask her to check and make sure it was turned off at that date. She did not do it immediately or ever. I may have worded it the wrong way but....  the absolute truth is that I ask for it to be turned off and I don't care what anyone else thinks. My memory is vague about the exact wording but I have always been above board with my dealings and I still do not appreciate any suggestion that I would do any of the things in your above answer ,,,nor would I even want to be associated with it. You can keep the money it's not like you were going to give me the benefit of a doubt,,,. Your the big dude in the room with all the cards and I am the little guy. You are repeating things I already know, "Again, the only way to cancel auto renewal is to call phone support and have them turn it off right then and there." ......I did make that call I don't care if you believe me or not.  I would hesitate to accept anything from you now If you gave it. Not even an apology ....if somehow you magically found your mistake. It is a matter of principle.  I know I can't judge Microsoft for one department just as I should not  be judged for what others have done. If I didn't have to have Xbox live  for my son it would be turned off immediately. I have invested way to much in it.  What has the world come to My grandfather would roll over in his grave. It is my belief that what comes around goes around. That is so true...so true

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This type of billing issue needs to be taken up with Xbox Phone Support.  The United States number is 1-800-4MY-XBOX.  If you need another number for a different country go to the Xbox.com Support page and click contact us on the bottom, there it will give you the number for your region.

Justin C.
Microsoft Office Specialist

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