A couple of years ago a set up 2 accounts one was to be permanent and the other was for my nephew visiting for the spring and summer. After that summer I called xbox live ask if they would wait 6 weeks and then turn it off. So I thought it was done. I had set up a small account to pay a few bills on automatic download including my insurance. So a few weeks ago I noticed that the account was getting low and couldn't figure out why. Well turns out that I have been paying the fee for 2 accounts when I thought one of them had been turned off. If you go on to bungie I believe you can see that this account is never used (it was only for halo multiplayer). I was told today that there was no record of the account being turned off so I am out 180 dollars. Could someone please at least help me get something for that amount of money and being a loyal customer paying full price for many years. Points or something its like I went to dinner and was served a plate with nothing on it LOL. Thanks for any help you can give me. points gold card something??????