Automatic Renewal Error

On the site I am trying to change automatic renewal off. On the screen with the two options (On/Off obviously) when I select 'Off' and click 'Next' it comes up saying "An error occurred cancelling automatic renewal."
Any ideas as to why this is?

I know you used to have to call up to cancel it however it looked as though I could cancel it online.

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

You will need to call support if you wish to disable Auto-Renewal.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Nothing has changed, you still need to call Xbox Support to turn off automatic renewal.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Nice to know this, thanks.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hah, such a useless feature on the site then.

Doing the same thing for a month or so.

And when I tried to use the online support, the "continue" button after the optional description was phased out and unresponsive.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm always able to turn off renewal on both mine and my younger brothers account right after purchasing a new subscription. Never got an error.

But if you do get an error call support straight away and report it and also get them to turn off the renewal.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I want to cancel my auto-renewal but I am having issue doing so.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.