I had a message come across my XBox which asked me if i wanted my subscription to auto renew and selected "no" and my account auto renewed anyway. When I called Xbox, they told me that the only way to cancel auto renew is to call XBox. Well I did read the terms and they did explain about the auto renew, but why did the Xbox ask me if I wanted to cancel my auto renew and then not cancel it? I think this is very misleading. Did I read this message right, was it asking if I wanted to cancel auto renew? Or was I mistaken?