Back in January, I got an email that said "This mail is confirmation that you have successfully renewed your subscription to Gold – 12 Month. This renewal goes into effect on Monday, January 23, 2012"
Problem is, I got a new credit card since then, and I think they tried to access my old card, which had since been deactivated, so come February 7, I got an email saying they were unable to charge my credit card. Which, I was fine with. I was busy with school work, and I didn't want the LIVE status at the time. The email said "To avoid an interruption of your services or to reactivate suspended service(s), please provide a valid credit card and a current expiration date." So I figured, well, my service will end, and I am okay with that. No need to update card info.
April rolls around, and I get an email.. "This mail is confirmation that your subscription to Gold – 12 Month has been cancelled on Thursday, April 05, 2012. " to which I thought, okay, fine, that's what I was expecting. No problems here.
Well, come summer time, I decide to check up on things, and I have a balance of $63 on my account now. Why is this? I realize they tried to bill me and failed, but its not as if I am receiving 12 months of LIVE. In order to owe money, I would have to get/have something in return, right?
Also, if I want to get LIVE once again, and I pay off this $63 balance, what happens then? Will I get the 12 months of LIVE from the day I pay? or will I just pay the $63 and have nothing in return? (which would be ridiculous.)
What are my options here?
Thanks in advance for your help.