Auto Renewal

OK, why have you removed the option to stop the auto renewal?? I want to be able to stop it recharging me if/when I am away.  There should be an option to do it instead of being forced into calling you and being on the line for 30 mins or so just to stop this.

 

Annyone know of the link to the page to stop it?? All links out there point to a page where the option is no longer there.

 

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Last updated July 4, 2018 Views 168 Applies to:

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Hi there.

 

Microsoft reserve the right to change/adapt/remove any contents, features and/or settings on the LIVE service and this is why the option no longer appears for you on www.xbox.com. The only way is to contact the xbox support line for your region and if you call at non-peek times you should be dealt with a lot quicker than you think.  

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That is rediculous. You shouldnt make people call you just to alter the renewal, especially since in th UK, you seem to have people who dont clearly speak English and it takes an age to explain something to them, and most of the time they have no clue and have to put you onto someone else.

You never cease to amaze me with the way you support your paying members.

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I can see how it can be very inconveniant but there is a reason behind why Microsoft removed the option. Good luck with phone support, like I said if you call at non-peek times you shouldn't be waiting long.

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id like to know the reason for removing the auto renewal button,, ive a good mind to cancel my xbox live connection all together,,how much easier it would be,, there are enough ways and means to join online without phone calls,but try and cancel,, its impossible,, this is one for the watchdog program

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55 minutes and 4 studid non-english people, and finally got it removed. [Mod Removed] awful and stupid process just to get the auto renewal off.

Reporting this to the watchdog because it really is rediculous you make us ring you and be on the phone for ages talking to people who have no real clue what they are doing, no real training seems to be in place, they just run off a check list, and even then they dont understand half of it.

Now im told i cannot remove the card details unless i cancel my subscription and then have prepaid cards entered on the acocunt, yea great thanks for that, now my details are stored with you which i seriously hate and it leaves it open for people to try to access.

If i do cancel and get the subscription refunded as a prepaid card, you will cancel my free 800 points you had on offer with the subscription. This is utterly disgusting.

report submitted.

 

Please properly explain why you make us do this pointless and annoying process.

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[quote user="tokerTM"]Now im told i cannot remove the card details unless i cancel my subscription and then have prepaid cards entered on the acocunt, yea great thanks for that, now my details are stored with you which i seriously hate and it leaves it open for people to try to access.[/quote]

Now that Automatic renewal is off you will have the option to remove the credit/debit card details from your account once the current Gold membership expires. When that happens come back to xbox.com and review your "Account" information to edit/remove your payment option, or sign into www.billing.microsoft.com. :)

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Microsoft reserve the right to change/adapt/remove any contents

Do Microsoft reserve the right to not meet legal requirements too.

The are rules set down BY VISA that Microsoft HAVE TO MEET.

Sony are now in a lawsuit over this

www.cso.com.au/.../playstation_lawsuit_could_mean_long_wait_by_customers_much

The major credit card issuers created PCI (Payment Card Industry) compliance standards to protect personal information and ensure security when transactions are processed using a payment card. All members of the payment card industry (financial institutions, credit card companies and merchants) must comply with these standards if they want to accept credit cards. Failure to meet compliance standards can result in fines from credit card companies and banks and even the loss of the ability to process credit cards.

There are six categories of PCI standards that must be met in order for a retailer to be deemed compliant.

Maintain a secure network

This standard refers to the actual network that cardholder data is exposed to. In the case of an online business, the most obvious vulnerability for this standard is the web server. Luckily, most hosting companies take responsibility for ensuring the security of their networks. However, there is more to this standard than meets the eye. Do you keep cardholder data (even just names) on a laptop that you use on public networks? Does your office network have a firewall installed and reasonable security measures in place?

In short, whenever any personal information about a cardholder is stored on a computer (which is also connected to a network), that computer is behind a firewall and all reasonable measures have been taken to protect that particular network.

Protect Cardholder Data

This category focuses on how cardholder data is stored and transmitted. Business owners that choose to store cardholder information have an obligation to protect that data. Protecting information means that not everyone can access it. Businesses that store actual credit card numbers will often store them as encrypted data, so that even if someone got access to the database they still could not decipher the information in it.

Ecommerce businesses need to be especially critical of the way that cardholder data is transmitted. When a customer makes a purchase on a website, his/her cardholder information is sent across the Internet. During that transmission, cardholder data must be encrypted with at least a 128 bit SSL certificate in order to meet this standard.

Maintain a Vulnerability Management Program

This one is relatively simple, and translates to keeping up to date with your systems. Vulnerability exposure can be minimized by regularly updating computer hardware, operating systems and software. Keeping up to date anti-virus software, as well as running regular virus scans, is another requirement to meet this standard if your systems are susceptible to such vulnerabilities.

Implement Strong Access Control Measures

The most exploited breach in security is the human element, which is harder to protect. Part of meeting PCI compliance means limiting access to cardholder data to only those persons that need to use it. In addition to restricting physical access to cardholder information, business owners are also responsible for assigning a unique identification to each person that does have access.

Regularly Monitor and Test Networks

Networks that store cardholder data be monitored and tested regularly. Regular scans of security measures and processes, monitoring and tracking of network access to cardholder data are required to satisfy this standard. Consider signing up for a security testing and auditing service, such as ScanAlert’s Hacker Safe program, which can help you to identify and fix potential security problems as they arise.

Maintain an Information Security Policy

Considering that humans are generally the easiest part of a system to hack, and also that ignorance does not relieve liability, it’s important to draft and implement a company-wide information security policy. Make sure that your employees know and understand their responsibilities with regards to cardholder data before it becomes an issue.

The first step in PCI compliance is to meet the above standards. Credit card companies and financial institutions validate that vendors are abiding by the regulations, giving them ratings based on their volume of transactions. The rating that a company receives determines the process that they must go through in order to be validated. Next month, we’ll take a look at the four validation ratings, and what each rating means to a company.

Now it's the Implement Strong Access Control Measures and Maintain an Information Security Policy

bit that microsoft are NOT meeting If you have to call up about card info.

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Can we go back to the old way this forum worked as thos NEW one is no good

just look at my post I did not put it in like that the forum did that to it.

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Auto Renewal (on/off) not only should it be, but must be available as a turn off option without calling. Ridiculous.

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They do it simply because it's a hassle. People put off doing it, gaining them more money.

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