Auto-renewal

Im trying to turn it off, but i no longer have the number that the code used to be sent to. So..how do i do this? I changed the number to my new number to send the code to but, it says the data or whatever wont change until 2/26/13, next month. Pretty much after it bills me for another month...Martha Focker!

 

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Last updated July 5, 2018 Views 1 Applies to:

You can reach the agent faster by going to http://support.xbox.com/contact-us?xr=footnav#0:7:1


then click on Request A Call

and the next available agent will call -you-

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Perhaps you could call Xbox Support and ask if they can cancel your billing on your account, but they may need a few details to confirm it's you.

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Here's the phone numbers:

forums.xbox.com/.../879442.aspx

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I'm assuming that you already know the steps on how to change automatic renewal from your account, but just in case:

support.xbox.com/.../cancel-xbox-live-gold-subscription

That being said, if you try to change it and Xbox.com is sending a confirmation code to your phone, under settings on your Windows Live Account there should be an option to change the primary number.

1. Sign in here using your Windows Live ID and password.

2. Click Edit Security Info. under Password and security info.

3. Click Delete under the phone number you want to remove.

4. Click No, I don’t have access.

5. Click Delete security info.

Note: It will display the date when will the security information be removed. Please be informed that you will need to wait 30 days for it to be removed.

The above steps are what I found on a help website. If that method fails for you, I suggest giving Xbox Support a call at 1-800-4MYXBOX

I hope this information helps.

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