Auto Renewal trying to take money from Cancelled card

I have received 5 emails from Xbox support telling me that they have been unable to take the auto renewal fee for Xbox live.

I have a prepaid card to use but it will not accept this code as valid payment.

Please advise, though i will not pay twice for a subscription so paying on a credit card isn't and option



Question Info

Last updated July 5, 2018 Views 2 Applies to:

Since they have attempted to charge you, you now have accrued a balance you have to pay off before you can continue using gold on that account. You cannot add a prepaid card until that balance is paid off. You can see the balance you owe at  You would need to contact support directly to speak to billing so they can help you sort out the balance. 1-800-4my-xbox if you're in the US/Canada or

It is up to you to turn off auto-renewal. Having an expired or cancelled card on file will not turn it off.

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