Auto Renewal Problem ( HELP )

So My Credit Card Was Used To Sign Up For Gold, Then A Couple Weeks Ago I Removed It But My Auto Renewal Is Still Set To On Whats This About I Removed My Cedit Card Details And Your Still Going To Charge Me, Yeah It's Starting To Look Like I Need A Lawyer Or Will Microsoft Help A Member This Time, 

 

Cheers

Epic Gee

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

I'm surprised it let you remove your credit card info while you were still gold. You'll have to call support to have them turn auto-renewal off for you.

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So Even Tho I Removed My Credit Card Will They Still Keep Charging It I Have My Paypal On Still But Cedit Card Aint On Any My Live Was Renewed Today Whats Happening, Coz About The Lawyer That Bit's No Joke If It's Still COming From Cedit card Going To see One Tomorrow

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And the lawyer will tell you that you have no grounds, according to the Terms of Use you agreed to when you signed up for the service. If you have a 3 or 12 months and it's within 30 days you can cancel and get a full refund. If it's a 1mo you're out of luck, but you still need to call support and turn off the auto-renew.

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Yeah but if my details are removed then it's in violation of my privacy  because it was removed to stop microsoft going into it there for it is illegal

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This is something I was planning myself, and I think the OP has a good point.

Can anyone shed any light on this?

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read the terms of use

its simple

while you have a billing account

you MUST maintain a creditcard info

you cannot remove a creditcard unless you do two things

turn off autorenewal and you wait till the account turns silver and remove it

if you switch to a different payment method you need to authorize a different payment method

if you put an invalid payment method and when renewal comes and you get charged but it cannot charge you need to update the info to a valid method

everytime you purchase a promotion or a payment plan you must have a creditcard or a paypal account on file

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the only way to remove a creditcard is to switch payment methods or call xbox support to turn off autorenewal

then when the account is silver

anyways as we cannot see your billing details and MS is not giving out your info thats not a violation of your privacy

you need to call support for a PRIVATE conversation about your billing details

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yeah but if i go to my billing info mation it say credit card xxxxxxxxx what ever  (Removed ) So They Are Stating That The Removed It And If There Still Taking It, It's Illegal My Other Option Is Paypal And There Nowt In My Account But I Still Got This Months Live Meaning They Took It From My Previous Option Credit Card - Removed

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please call xbox support as we cannot answer billing questions

as stated countless of times

if you want read your  billing.microsoft.com as it does explain what is going on

 

as it is your  info you can only address this with billing

there is no privacy issue as they do not discuss your account with anyone BUT you

 

it is a billing issue not a privacy issue

 privacy violation means  disclosure of private info

 

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