Auto Renewal Help? Card Not Charged??

Can anyone help with this?

My gold sub is on auto renew month by month, my account on xbox.com says my next billing dat is 03.10.11..however... my payment for September still hasn't come out.. it should have been charged on 03.09.11?

A friend of mine has had a similar problem but with a 12 month auto renew... his renewal was 08.09.11...no money taken out of his account but he has had a confirmation email for renewal and his xbox.com account says his next renewal is 08.09.12??

Can anyone offer any advice??

 

Discussion Info


Last updated July 4, 2018 Views 2 Applies to:

Call Support and they will be able to explain whats happening.