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I have been trying to figure out why my visa keeps getting a 10.95 charge from xbox subscriptions.  I can't cancel it as I do not have access to the live account that is using my visa. My brother uses my card but he has a 12 month sub. Why am I being getting charged 10.95 every month? 

How can i cancel someone using my visa without access to their account?

Maybe I had let someone else use my card and have forgotten

 

Question Info


Last updated July 5, 2018 Views 27 Applies to:

Could be for Xbox Music. If you call Support, (800-469-9269 Option 1 for Billing in the US and Canada) they can check your account to see if you're subscribed. They can also see if your VISA is used on another account.

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Hi,

I don't believe that giving phone support the credit card number will let them give you the accounts that are associated with that credit card....

Either way, if you can't get them to give you that information (which I don't think they can give you) then you will need to contact your credit card provider and stop payment from Microsoft on that card and dispute them.

There's nothing else we would personally be able to do in regards to this. 

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