I need help in either getting my original GamerTag back or if at all possible the ability to choose a new name. I've had the my original gamertag since the original incarnation of XBOX Live! The gritty details are below in a chat window from Live! Support. They suggested contacting someone in Policy Enforcement to see if you could help. Any help would be appreciated. Thank you in advance.
Blurb from below:
"Chris: In regard to the account name, the policy enforcement team may be able to review this as it is your second name"
You are now chatting with 'Chris'.
Chris: Hello, thank you for contacting Xbox Customer Support. My name is Chris. Please give me a moment to review your question.
Christopher R: Thank you.
Chris: Did you receive a notification regarding this, maybe from the policy enforcement team?
Christopher R: I was playing Modern Warfare 3, when I got a message my Gamertag was signed on in two locations.
Christopher R: Then it stated I has to change my name
Chris: which gamertag?
Chris: I see this is a family pack
Christopher R: My last name. Gooche
Christopher R: Yes this is a family pack.
Chris: Can you sign into that profile
Chris: Please Sign In with the Windows Live ID that is associated with that gamertag. To sign in, go here .
Christopher R: I can, but it shows up as the new name I was forced to create
Christopher R: I'm currently signed in as "T MINI"
Chris: I understand, but i can only see details on the "T MINI" account
Chris: For me to view the other account I need that detail
Christopher R: The gamertag was Gooche. When I got the message it stated I had to change the name. The new name is Typhoon MINI
Chris: Ok I just noticed thats you surname
Chris: My apologies
Christopher R: Yes. It is.
Christopher R: Since when? I've had that name since the release of the original xbox. That's what 10 years
Christopher R: It is very disheartening to have to change your online persona after 10 years of being the same thing.
Chris: 29/1/2004 according to this
Chris: So indeed best part of a decade
Chris: Did you get any email about this?
Christopher R: No I did not.
Christopher R: So the TOS says that I can't have my actual surname as a gamertag, but it doesn't get changed for 8 years?
Christopher R: 8 Active years
Christopher R: So the better part of a decade
Chris: I am just getting the exact details now
Chris: Because it did include your surname, this would have been recognised and this would appear to have resulted in the gamertag change
Christopher R: So the system take 8 years to finally recognize a breach of TOS?
Christopher R: Its not like this is a new name.
Chris: The likelihood is that the gamertag may have been reported as slang, so may have also caused this
Christopher R: And what slang might that be?
Christopher R: This is unacceptable. You mean to tell me that some other xbox live member reported my name as slang?
Chris: It would be inappropriate via chat, but you can do a bing search and that should give a result
Chris: The policy enforcement team can be contacted via the forums as they were the enforcers of this decision, but it is probable that this will not be reversed
Christopher R: who uses Bing? What is that?
Chris: You can also use google if you dont have bing
Christopher R: So this policy enforcement team is in the forum. Do you have a link to it?
Chris: I am just getting that now
Christopher R: Since you don't believe they will change it can you change my tag to something new?
Christopher R: I find it funny by the way that I can have my surname as a license plate, but I can't continue to have it after 10 years on xbox live
Chris: In regard to the account name, the policy enforcement team may be able to review this as it is your second name
Christopher R: So I have to talk to them to change my name to something different?
Chris: Thats correct
Christopher R: Well thank you for your help. I know that you will have this as a funny story to tell all your fellow support staff.