Attempting to switch my profile to a new/current email address.

I continue to get error code 8015d002 every time i go to switch my gamertag over to a more current email through my 360 in the account security tab.  I am trying to switch my xbox live gold account over to the account which i am currently posting.  I know that i am putting in the correct password as i have been able to log into both accounts to verify i was using the right password, and i have d/led this account onto my xbox. 

I have also cleared out the cache a bunch of times hoping that would help but it has not.  Please help!


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Last updated July 5, 2018 Views 1 Applies to:

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