Attempting to recover a gamertag

During an attempt to recover an old gamertag, I've gotten  to the screen that says "Downloading profile. Please wait. Do not turn off your console or remove your storage device."
I've been on this screen for over 30 minutes as of right now. Has something gone wrong and what should I do? The progress bar is about like this



Lots more to download it looks like. The profile doesn't have much on it.


Question Info

Last updated July 5, 2018 Views 3 Applies to:

Depending on your connection type and speed plus the size of the profile it could take several minutes or several hours to recover. If using wireless you ought to use wired when downloading large files (anything over 1Gb). Once you do recover the old account you should get a USB flash drive and store it on there to avoid the long wait times associated with account recovery. That and it has been known that the account recovery tool, if used daily, can corrupt a profile.

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