My wife and I use Xbox Live to watch shows/movies on Netflix & Hulu, sometimes YouTube. I have younger boys who play video games on the system. For some reason, we received a 1 week ban for "Cheating." Which my 5 & 8 year old boys absolutely do not know how to do. The report said they were reported resulting in this ban. Why does Xbox not reach out to the person reported? I am beyond furious at this point. I attempted to dispute the ban and answered 10/10 questions correctly to dispute, and wasn't brought to any dispute page, it just returned me to the original page.
How do I go about contacting Xbox, and who do I talk to about this? My wife & I would like to use the Xbox Live we pay for every month, and have paid for, for the last 6 years, and the Netflix we pay for, and the Hulu we pay for. I'm thinking we should just switch to PlayStation. Any suggestions?