Attempting to access my profile on a new xbox.

I just bought a new xbox slim and am going through the initial setup process, only when I enter the password on the xbox live profile, that ive used on my previous xbox for several years, it brings up a message saying "This Microsoft account is associated with a different Xbox LIVE profile. Try a different account." What the heck am I supposed to do? And please dont tell me to just download my profile, if I can't get through the initial setup process how am I supposed to do that? Thank you.

 

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Last updated July 4, 2018 Views 5 Applies to:

Try and skip past all the setup to "download profile" use the one you used to log into this account if its your main profile.

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Well it seems that since I made this thread Microsoft posted an update that has fixed the issue. When I turned the xbox on it updated and went straight to the main screen where I was able to properly dowload and sign into my profile. Thank you for your assistance.

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