At the end of my tether with account settings and proofs

I have an existing gamertag which i set up with an old XBox Live account years ago. Up until last week I was logging in fine but now it's asking me to enter my email and password so i can add security.

I no longer have the email address I used to register, nor any sort of proof to recover it. Never used it, never needed it!

I've got a new microsoft account with Windows8 so why oh why can't I just add my old gamertag to this new account?!??! I don't want a new profile or gamertag, just to use my old tag with my new account and this seems to be impossible.

Help me before I just give up and sell the bloody thing.

Please don't suggest using the support pages as they DO NOT help.



Question Info

Last updated July 5, 2018 Views 5 Applies to:

Hey there Dave! Let's see what we can do to assist.

At this point, it looks like the best course of action would be to use the Contact Us page to set up a support call with an account specialist. If they're not able to assist, I suggest asking to be escalated to the Advocacy Team. They specialize in this type of thing and are best suited to assist in this situation.

Let us know if you have any questions. =)

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