Associated email issues

Hi, I am trying to change the email address associated to my Xbox live account. My account currently uses my partners email address because for reasons I can't recall the GT of a former friend is currently associated with my email address. I tried to download the friends profile on my Xbox but I get a can't download at this time error. Is there a way I can have this GT deleted or removed from my email address so that I can move my GT to the correct address Thanks in advance
 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

1) On a computer, please go to http://signup.live.com and create a new Microsoft Account addresse

2) Please complete the 'proofs' data in the Edit Security Info section at account.live.com/accountsummary.aspx

3) Record all that information for future use

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4) On the Xbox, do Settings | Account | --> --> Account Security | Change Microsoft Account and substitute the newly created Microsoft Account

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Hi thanks for your response. I have already tried the above but the problem is I can't log in using the GT that I need to remove from my email address. I have tried to download the GT so that I could do what you suggested but it doesn't work. I don't think the GT has been used in years. Could this be the reason I can't access the GT?

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Naaah. Can you log in with the Microsoft Account using that email at http://xbox.com ?  If not,

 

1) Take that to account.live.com/password/reset for the password reset

 

2) If you can't reset it, go to http://account.live.com/acsr and SAVE THE EMAILS SENT TO YOU

 

3) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request.

 

It is faster to have the Agent call you by going to http://support.xbox.com/contact-us?xr=footnav#0:6:3 or you can look up the phone number from the 1st web link in the .sig shown below.

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