Appeal XBox 360 Console Suspension

We sent in our Xbox that is still under warranty to be repaired, but it was refused because part of the sticker is missing. Had I known the importance of this sticker, I would have told my children to not dare touch it.  When the unit was returned, we were told that our console was suspended and wouldn't be repaired because of possible tampering.  It was NOT tampered with!!!! We have 7 young children (ages 13 to 5) and one of them obviously had nothing better to do than pick at that sticker one day. This was my children's main Christmas gift.  My dad passed away recently and my mom has had 3 strokes.  I am just trying to provide them with some entertainment while I take care of their grandmother.  PLEASE let me know what needs to be done so that we can send the unit in for warranty repair. If someone in your department cannot help me, I need the contact information for the next level up. This is ridiculous! I understand the reason for the rule, however, there needs to be exceptions for situations that don't fit in your box.
 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

You can try calling support, but it is against the terms of use to tamper with a console and voids the warranty. I know you say it wasn't tampered with, but if Microsoft receives a console and notices any signs of tampering, they won't touch the console. You agreed to this when you signed up for their service.

 

From the code of conduct:

 

12.  Service Operation and Equipment.

 

The Service may only be accessed with an Authorized Device or by logging into your account via Xbox.com. You agree that you are using only authorized software and hardware to access the Service, that your software and hardware have not been modified in any unauthorized way (e.g., through unauthorized repairs, unauthorized upgrades, or unauthorized downloads), and that we have the right to send data, applications or other content to any software or hardware that you are using to access the Service for the express purpose of detecting an unauthorized modification.  Any attempt to disassemble, decompile, create derivative works of, reverse engineer, modify, further sublicense, distribute, or use for other purposes the Service, any game, application, or other content available or accessible through the Service, or any hardware or software associated with the Service or with an original Xbox or Xbox 360 console is strictly prohibited and may result in cancellation of your account and/or your ability to access the Service, and the pursuit of other legal remedies by Microsoft.  Microsoft may take any legal action it deems appropriate against users who violate Microsoft's systems or network security, this contract or any additional terms incorporated or referenced in this contract, and such users may also incur criminal or civil liability

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My first mistake was letting my 13 year old go through the sign up process vs. myself.  Therefore, I didn't see or read the fine print.  I've called the main 800# and they haven't been able to help me.  Any other ideas?

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If microsoft says they wont touch it due to the sticker missing then they wont touch it. You will have to get a new xbox if the one you sent to microsoft is faulty

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it might be because either you bought from another person who tampered the 360 or one of your kids went to a tampered games online and was reported by someone.

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Unfortunately if the sticker is broken, it voids the warranty. They will not accept it, even if you pay for the repair.

The bottom line is, if you want to keep on playing on an Xbox, you will have to buy a new one.

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