Anybody help?


My Xbox live connection keeps fluctuating, for example when playing a Call of Duty: Black Ops 2 game, my connection would go from 4 green bars to 1 red bar in the matter of seconds and this would continually repeat. I have tried testing my connection and my connection to the internet and Xbox live seem perfect, however when playing online I would come face to face with the same problem. Plus, I would often receive a message saying "Some Xbox Live contents are currently unavailable" or something like that. Also, every 2 hours or so I would be signed out of Xbox live for no reason.

Anybody Help? would be very grateful if they could



Question Info

Last updated July 4, 2018 Views 1 Applies to:

Sounds like the local profile is out of date or corrupted, and when an app or routine asks for data from it, it causes the involuntary disconnection. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Please do Settings | System Settings | Storage

2) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

3) When asked to confirm storage device maintenance, choose Yes.

* Re-download *

4) Tap the silver Xbox Guide button

5) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

6) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

7) Enter the password for the Microsoft Account.

7A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

8) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

9) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

10) Sign in, and retry.

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