Another tenure issue thread

I am supposed to have 10 years of tenure but I have 7.   I know this for a fact but I went over and double checked on the Microsoft account subscription page

 

any thoughts on when this is going to be fixed ?

 

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Last updated July 5, 2018 Views 4 Applies to:

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Hi there Link!

I would suggest running through our Tenure sticky, and make sure you have attempted all the troubleshooting steps.

Also for some clarity, here is a quick definition of tenure:

***Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.

Hope that helps, and if you have any more questions, let us know! 

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i understand what tenure is and ive done all the stuff listed.  i started with xbox live on day 1 and never went silver.   sincethe 10 went to 7 with out me doing anything just put it back to 10.

thanks

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still not fixed yet?  any time frame for a fix

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Hey there Link! I'm sorry we missed your post yesterday. I wanted to let you know that we're going to check into your account here. We'll be sure to provide you any updates from the investigation as we have them. Thank you for your patience!

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thanks guys !  just keep me posted

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still has a 7 by my name ;(

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if i have a 7 by my name does it mean i over paid by 3 years because it still says 7

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Same happened to me, and I hope support is looking into it.  Had 10, went to 6 for me

. Gold all the way on my account too.  I'm even wearing the 10yr helmet 😊

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Same here, except mine should be at 9, but it went all the way down to 0, . . . it's like I just started playing yesterday already with a 30K+ Gamerscore, LOL

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