Another scratched xbox one

Got mine, just over a week ago, set it all up. Works perfect but went to wipe it the other day and it had a concentrated light over it as the light was on. The black shiney surface above the disc drive is scratched to hell! £430 console that scratches this easily? Couldn't believe when I found so many the same. Have ordered an advanced replacement. I'd also like to ask does anyone else find ghosts doesn't always load? Asks if you own it even when disc is in?
 

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Last updated July 4, 2018 Views 0 Applies to:

Hey there Macky! Let's see what we can do to get things sorted.

As far as the scratch goes, I suggest using the Contact Us page to set up a support call with a repair specialist to speak with them about your options.

For the Ghosts issue, do you know of anyone (a friend or family member perhaps) that has a copy of Ghosts that wouldn't mind letting you try their disc with your console? If so, that will let us see if the issue lies with your copy of Ghosts or somewhere else.

We'll be standing by to hear back from you! ^_^

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