Another problem connecting to Live

I was able to play online last night, & then today the system seemed to take a long time to load the main page as well as take a long time to load games. It will not connect to Live. I have done two connectivity tests & they both said the system was good. No other devices (phone, computers, ect) have issues connecting to the internet. Figures I use Live for the first time in a long time & it takes a dump. Typical Microsoft BS.

State/County: Maryland, USA

Modem Brand: Don't remember, but does upwards of 340+Mbps.

Router: CISCO E3000

UPnP: Unknown

NAT Error: No

Error Code:

ISP: MetroCast

W:0000-000B

X: 0000-F001

Y: 20A8-4840

Z: 0000-0000

ID: FFFF-FFFF

L: 8015-1925

Q: 8015-100C

T: Wired

A: 192.168.0.143/255.255.255.0

G: 192.168.0.1

D: 156:154:119.11/156.154.129.11

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi there if you go here support.xbox.com/.../error-code-lookup and enter the error code (L) without the dash it will show you the error.  At the bottom it will have a link to go to a solutions page, try that and let us know how it turns out.

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Thanks for the suggestion, but after turning my console this morning the problem seems to have gone away.

Last night, almost immediately after I posted this, it connected to Live, but it was EXTREMEMLY slow. I was trying to watch a movie through Netflix, but after several minutes of buffering it would say that the source is too weak or something along those lines. I tested my internet connection via speedtest.net (on my laptop) & have a speed of over 12Mbps. I attempted to watch the same show in my laptop & it loaded immediately.

I just turned on my console & Netflix loaded & buffered like it normally does.

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I have had the same problem as you, for me the solution was to get a more direct line of sight for my network adapter on my xbox and my router.

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My Xbox is part of our wired network. 100Mbps switch connected to a 100Mbps ethernet port on the router.

Since I posted yesterday everything has gone back to normal. The only things I did was to wait overnight & clear my cache.

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Glad to hear you're up and running again, EveryonesHero31! If you have any more connection issues, we're here and happy to help. :)

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It's broken again. I'm just trying to play NHL12 offline & I can't load my games because it says I have to log in first to get my profile.

I might expect this from PSN being that it's a free service, but I'm paying almost $60/year for this service. I expect it to work. Even if it can't connect to the internet it shouldn't prevent me from being able to load a game that is saved onto my hard drive.

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Ah boo, sorry to hear that it's acting up again. So, if I'm reading correctly, it looks like everything is on a nice fast wired network.  Those are some kind of strange errors that you're seeing.  Are you ever getting any error codes at all, or just the messages that you need to be signed in? One thing to definitely try would be to use a different Ethernet cable, in cast that's all the issue is.  Also, if you have a hard drive in the console, can you please try booting it up once without the hard drive in to see if it'll load the dash promptly like that?

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A few hours later it was working again. I can try switching out the cable, but I don't think that's the issue. Usually it just says "Can't connect to Xbox Live at this time". The few times it gives me a code it's the same code that I posted before. The connection test always has the same results- It says it can reach the internet & Live, but when I try to sign in it won't connect to Live.

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I suggest Resetting the Factory (Network) Settings:

Tap on the silver Guide button, go 2 clicks to the right,

choose Settings, System Settings, Network Settings, then

choose your connection (WIRED if Ethernet, otherwise the SSID of your WiFi connection),

then Configure Network.

Copy down the settings for IP

(auto/manual, IP address, subnet mask and gateway)

as well as DNS (auto/manual, primary DNS server, secondary DNS server),

then go one click right to Additional settings.

If anything is _not_ blank or Not Set, make a note of those settings as well,

then go to the bottom and choose Restore to Factory Defaults and confirm.

Then power down the console, wait 8 secs or more, power back up and reconnect.

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