I have has this problem before, and it is happening again. On my old account,my account was hacked, and the person changed my password, and I had to make a new profile. the thing is, I'm on a family pack, so the person is using our gold. I once signed
into my old account at a friend's house, but he didn't see the email, or password, but he got on some how, and gave my password to almost every kid in school, and one kid decided to change the password. Now on my new account, I haven't given my password to
anyone, but someone hacked my account, and took me off of the family pack, and I don't know how to get it back! but I do know who did it, and my friends have said that someone got on my account last night, and then he joined their party, and it was this kid
from my school Robert. I do know his Xbox live account, and I have tried reporting him, but 1 report won't do anything. someone please help me with this.
Hey there! The correct thing to do when you believe someone has accessed your account is to contact support over the phone. When you do so, tell them you wish to open an unauthorized access report. When they open up this report they will lock your account
during investigation. In the mean time, try and have them stop any payments, and maybe even think about calling your bank and telling them that someone is making unauthorized transactions from Microsoft and they can possibly refund you. That is where you start,
and support over the phone can certainly help you further. Best of luck.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.