Annoying disconnecting

What Country/State/Province do you live in?  USA, South Carolina

Modem brand & model number: Scientific Atlanta DPC2100R2

Router brand & model number:  Belkin F5D8233-4v3

Network Connection Type: Wired

If Wireless, what type of encryption are you using?  N/A

Things you have tried:  Reset

Is UPnP Enabled? Yes

Is NAT Type Open? It will open if I reset the modem/router but go right back to strict a few matches after.

Any Error Codes you encounter: None

What type of internet do you have? Cable

Who is your ISP(Internet Service Provider)?   Charter

When you run "Test Xbox LIVE connection" what is the exact message shown on screen?  All connected, under status report it says
W: 0000 - 000B
X: 0000 - F001
Y: 20A8 - 4840
Z: 0000 - 0000
ID: FFFF - FFFF

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

I suspect the problem is in your DPC2100 modem.  As a test,  can you temporarily connect your Xbox directly to your modem and see if you still have the disconnect issues?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for a reply, I'll try it real quick and get back to you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yeahh the modem doesn't give it any internet at all...It only has one Ethernet plug in and that ones going to the router.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Bump? Still need help

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you're not getting a connection to LIVE even when you're wired directly to the modem, you'll want to give your ISP a call to see if there's an issue with the service.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

When you connected direct to the  modem did you power it off first, you will need to before connecting it to the Xbox

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.