Annoying and persistent issue with Xbox Live.

Basically; whenever I dashboard, or go onto a game (even an Arcade game), my account is disconnected.

An. example is, let's say, if I put in Battlefield 3. As soon as it begins to load, I'm disconnected; no biggy, just sign back in and continue playing; oh, a friend came on and wants to play another game? Alright then, to the dashboard! Damn, it signed me out AGAIN. Right, I'm back on and inserting the disc now, give me a moment. Game loading, and, signed out AGAIN!

Alongside that but not as bad is my brother has had issues relating to that e-mail and password thing, and because of issues with that we are entirely unable to play Splitscreen on a game without it forcibly signing my account out.

So, uhm, yeah. Any help for the main question (about my account signing out whenever I dashboard or insert a game or even play an Arcade game) would be dandy.


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Greetings Desyatnik!

It could be that your gamer profile might have become corrupted. Try the following steps up front and let us know how that goes.

Delete Xbox LIVE profile safely
Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache  

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.


  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

Post back and let us know how that goes and we'll go from there.

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