I really don't know what is going on here. My bf is pretty much having a stroke. He can't log into his profile or fully down load the new update. Mines worked fine and I can do whatever it is I do. But the poor darlin' can't. He is having withdrawals from gow3 and started playing on my profile. I didn't know it was that serious. Anywho, he tried downloading his profile on my system but it didn't work. I hope yall fix it soon. He and all his little friends are extremely upset and have the pooh face syndrome.