When I try to type into the chat box, where you are helping someone, it doesn't type at all. I'm using mac with google chrome when I use safari it will only say install Microsoft Silverlight and I did.
Are you sure it isn't saying another Ambassador chosen this question?
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The same thing also happens for me - the Chat never becomes active, even though I have selected the question from the Ambassabank.
Ambassador related support questions should be posted in the Ambassador forum sections. Thanks!