Am i screwed? Terms of Use

So when i first made an xbox live account, i had to make a parental account. I used my main email for my xbox live account and my secondary email for the parental account. Everything had been thing, 5 years passed and then the new Terms of Use required me to enter my parental password. I usually use the same 3/4 password for everything, but none of them are working. I've tried hundreds of variations but no luck. The security question could be anything so that's no help either. 

The real problem is that i think i made a type putting in my secondary email. See my secondary email is *** Email address is removed for privacy *** and i have access to this, but my parental account email is *** Email address is removed for privacy ***, which simply doesn't exist. So i can't fill out the recovery questionnaire and i can't see any verification emails sent there... because it doesn't exist. 

Is there anything i can do? Or do i lose 5 years worth of game progress, 21k+  gamerscore, 10 months of XBL gold and $200-$300  worth of downloaded content because of a dumb emil issue? I mean i turned 18 about 6 months ago, why do i even need parental permission?

Thanks

 

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Last updated July 5, 2018 Views 1 Applies to:

I'm having the exact same problem mate, seriously getting annoyed with this now

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Yep, same problem

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I am having the same problem! I turned 18 yesterday and it won't let me sign on! Someone needs to fix this now!!!

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Hey there Fraaace! After reaching the legal adult age, you can promote your child account to an adult account and you don't need to keep track of the parent account informatoin anymore. Once you accept the ToU, you'll be able to do that so you don't have to worry about it going forward. =)

For now though, if you're not able to access the parental account in question, I suggest using the Contact Us page to set up a support call with an account specialist who will be able to work through the issue with you. ^_^

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TO SOLVE ToU LOG-IN ISSUE

Before I begin:

XBOX LIVE IS SENDING ME A RESET LINK NOW - THEY ARE AWARE OF THE FORGOTTEN PASSWORD ISSUE.  IF YOU DIDN'T USE

HOTMAIL THIS MAY NOT HELP YOU.

1. Call Xbox at 1-800-469-9269

The automated machine will prompt you to speak to someone in support, specifically for this issue.

2.  Ask for the steps to make a case/service request, and that you would like to escalate the case higher into the department.  The numbers from the service requests are needed for verification.

3.  Follow instructions

4.  Call very soon.  Apparently the eventual reset and removal of parental control will not be sent on Sundays, and may take five days to receive in your main email.  The link is only active for 24 hours.

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