already a member of xbox live but cant sign in thru xbox

i'm a noob at this. but i have a xbox live profile that i made through this website. i've never signed in through my xbox because i have really bad satellite internet. i'm on my xbox with the same gamertag but it won't let me sign in. it just keeps asking to join. normally i'd b like "*** it, new email & profile" but i got a game and it had an add-on code so i entered it through this site. so someone please help!


Question Info

Last updated July 4, 2018 Views 5 Applies to:

I think you just need to recover the account. On the Xbox Dashboard (Through the console) if you move to the My Xbox section and click to the right just once you'll see the Sign In option (Or there might be a profile in which you need to sign out of it) and select that. Once in there if you move all the way to the right you should see a Recover Gamertag option which will ask for the Email and Password you used to create your account.

If you do not see Recover Gamertag then you are not connected to Xbox LIVE.

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