All Xbox 360 achievement points are reset to 0

Hi, my gametag is daysleeper7

I found all my Xbox 360 achievement points became 0 recently,
it was about 9x,xxx before this.

My Xbox one achievement points still keep.

Don't know what's happened, can any one help?

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

daysleeper7,

 Sounds like you may have received a gamerscore reset. Please check here: enforcement.xbox.com/.../ShowEnforcements . You should have an action posted against your profile.

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Hi I did not see any Enforcement History there.

If there any way to ask Enforcement team checking my gamerscore?

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The suspension/ban forums were used until recently when the Enforcement team changed the system in place and are doing most of everything through the new enforcement site. Since you don't have an option to open a Case Review through the new site, you could always try posting in these forums since they are still available to post in: forums.xbox.com/.../41.aspx . The only thing that I would advise is that in your post you specifically state that the enforcement.xbox.com site did not have an Enforcement History for you to use the new Case Review process.

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You might want to Microsoft xbox live support and they can help you greatly that happened to me and they fixed it

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