All Microsoft Points used on account

I came home from work to discover all of my points were spent on Fifa 11 stuff, which I don't play. I immediately changed my password and checked my bank account to make sure that there were no other charges. I called support and there not helpful at all. It's obvious someone recovered the account and spent the points. I don't share my account information with anyone. I'm sure there is a way via IP to tell that it was recovered and spent. Please advise.

 

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Last updated July 5, 2018 Views 0 Applies to:

Sorry, but phone support are the only ones who can help with this issue. They'll have to open an investigation on your account.

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They opened an investigation. Will they actually be able to do anything?

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I hope so. It just depends on what they find on their investigation.

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