Recently my brother and I purchased an xbox slim to replace our old elite that had broken but due to me being away I never transferred my xbox live account over from the old console until about a week or so ago. It all worked fine and in my haste to finally get to play some games I didn't bother to install the update that was waiting, which meant that the console never connected to xbox live (you know, the whole 'if you don't accept the update you'll be disconnected from xbox live etc.).
At some point my brother let the update go through, after which my profile was connected to live but it wouldn't let me sign in due to the new security that'd been added (may not actually be 'new' but it hadn't been connected to the internet in a good few years), and the fix for the problem that I got was to delete the profile (but not items) and re-download the profile from the guide menu, which I did.
However, upon doing this, my gamerscore was reset to 0, all my saved games got 'disconnected' from the profile and my avatar too was 'reset' to what it was some time ago.
I'm not too concerned about the gamerscore, but losing, literally every saved game ive ever had is a real blow, and I can't believe that there is -no- way to get the back, as they're clearly just sitting there on the hard drive.
The gamertag (sulphurea) hasn't changed since I signed up for live by converting an offline profile, so its not like that has changed so as to disconnect them.
I've contacted xbox support (the live chat one) twice before to see if they can help and have tried a myriad of things to try restoring them -
- Clearing the cache 3 times
- Doing a power cycle
- removing the hard drive and blowing off dust and re-inserting it
- just waiting (said it was a common problem for this to happen after an update and to just wait, its been a week now)
- deleting the profile again and re-downloading
- re-downloading the profile while the profile is already on the system
- and possibly a couple of others i've forgotten