after update Xbox One won't recognize USB drive

I have an external USB 2.0 hard drive I have been using to stream media.  This worked fine before the update, but since the update my Xbox won't recognize the drive is even connected.  Any ideas?

 

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Last updated July 4, 2018 Views 165 Applies to:

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I believe it requires a USB 3.0 drive for game saves, but USB 2.0 drives work for streaming media.  At least, they worked before the update.

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The drive is not detected on my daughter's new Xbox One, either, so it isn't s system-specific issue.

Very odd.

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Yeah i plugged in a 3 other 2.0 usb flash drives i had laying around and they worked fine also. Just not not the one that was plugged into the console during the november win10 update! For some reason that flashdrive was "altered or locked out"or something and its a 3.0 128gb flashdrive.

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I connected a basic flash drive and it works fine.  Go figure.  

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I'm having this issue as well. Except I bought my PNY 128gb USB today and I can get the xbox to recognize the USB, but none of the files on it. I have it formatted to exfat, which still works perfectly with my smaller 16gb one. I contacted xbox support and they said since it's a 3.0 USB it's being recognized as an external hard drive and won't read my media files. They suggest I get a 2.0. Not sure if that makes sense.

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before update 2.0 external drive :-(

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yeah mine works on my PC, TV, laptop,even Xbox360! I have tried all the tricks they suggested and nothing.

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I thought xbox one only used usb 3.0 for drives ?

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Mine was connected during the update as well, though I don't know what that could have caused.  The drive still works perfectly fine on my PC.  It didn't even occur to me to disconnect it during the update, if that would have made a difference.

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Yeah me too i had a PNY 128 GB thumb drive plugged into the console during the November update and it did something to it because it wont recognize it at all! It works on my PC,Laptop,TV,even Xbox360. Other thumb drives i have work and are recognized once you plug them into the Xbox one! I have formated the thumb drive several times to fat32 to nfs and still nothing. MICROSOFT OWES ME $70 FOR A NEW THUMB DRIVE.

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