Adult vs. Child account?

I'm trying to help my son with his Xbox Live account...somehow his console or gamer tag is now associated with a "child" account and therefore is asking him for updated security information via the Family setting...which I do not recall initiating!...and we have no idea what the Family Access Code is...so the error message indicates for me to sign in to Xbox Live under an "adult" account in order to update the Family settings...I had him create a profile for me using the gamer tag associated with my Microsoft.com account...but it didn't ask for any other information to establish whether I'm an adult or child...and when I tried to manage the Family settings it again is requesting the Family Access Code.  I'm not sure how to get around this, if it's even possible!  Please help!!!  Thank you!

 

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Last updated July 5, 2018 Views 6 Applies to:

Hi, try in this url: support.xbox.com/.../password-recovery-change-security you can recovery your account, then you can set up your account with parental control.

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