Adult but shows it's a childs account?

I am having issues with my xbox account. For some reason since i got on a family package for xbox live it now shows me as a childs account. I am now unable to download certain content and I cant register my own netflixs account. Any solution out there?

 

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Last updated July 5, 2018 Views 2 Applies to:

Question i was on my dashboard the other night and i accidently hit something and the content is showing up as kids content only. Is there a way to go back to my reg dashboard?

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This is a problem with the family account. I have the same problem. My account is an adult account, but since I came in under the Family Plan, Live thinks my account is a child account. I unfortunately don't know a solution that will work. In the old forums there was a poster that listed all the solutions that Support gave him, and while he was able to get his account corrected, he couldn't get the other account on the family account back to it's original adult setting. You're going to have to call Support and hope you get someone that knows what's going on and can help you.

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Once a birthdate has been set for an account it can not be changed until the account birthdate set has reached 18.  Then you can promote your account.   The only solution is to create a new account with the correct birthdate information.  Here is how to promote an account when the account user or the account birthdate set reaches 18:

http://support.microsoft.com/kb/945418

Justin C.
Microsoft Office Specialist

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im having the same problem my daughter is now 18 but we can not find the promote account in account settings she has gta and some other games and there was alot of money spent on add ons and game money that would just go down the drain  

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Hey there, WoLfGIRL5! This thread is over 3 years old, and settings have changed on the 360. If you could, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way we can get you the individual support that works best on the forums. :)

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