Adding point to kids Live account


I want to add 500 points to both my kids account.  I've managed this fine for one child, but it wont work for the other!  Boh acconts are linked to my parental account

When I logon to his XBOX account, add points and choose paypal I'm asked to confirm I'm an adult.  It takes me though this whole performance of asking for my credit card details which I can't enter because it's set to US locale so won't accept my UK postcode etc etc.  For the account that worked I could easily link my paypal account, no problems.

I've checked the profile settings on both kids accounts and they're exactly the same. The only difference is the account that worked has a gold subscription; the one that doesn't work is silver.

Any ideas?  It's driving me insane!!




Question Info

Last updated July 5, 2018 Views 1 Applies to:

If you are seeing the wrong region information when adding a payment method, it means your account region is wrong. The only way to correct such an issue is to create a new account with the proper information on it. This information must match your billing information (Paypal, credit card, etc) in order to guarantee they work.

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