Adding Microsoft Points via CC or Paypal; Failure to acknowledge any payment method

Good morning Ladies and Gents,

                  Having an issue regarding payment methods.  xbox Live will not recognize any payment method i use.  It says my CC number and my GF's CC number does not exist.  which is bs.  and paypal wont work either.  any help?  tried to start a live chat but that didnt work either.  And i dont have twitter... and dont ask me to get it either. 

Thanks!

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

Does it also give you an error when you try purchase via the website?

Have you changed cards recently?

Does your CC work for other things?

Have you contacted your CC issuer?

 

The Live Chat you referred to is the Xperts Chat, but they aren't Xbox Live employee's.

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What is the exact error message it gives you when you try to add your card on the console? As for your GF's card, it most likely wouldn't work anyway as her card information (name, address, etc) would most likely not match yours. Have you tried any other payment methods that are yours?

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the message simply says cannot complete transaction; cannot authenticate; please contact your CC company.  

same error for website and console

i did change cards but this error occurred for both cards

CC works for everything else

contact CC company, there are no issues or problems reported with the card

i changed all the info like it were a different card when i used hers

tried to use paypal, same error occurred.

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Did you ask the CC company if the card was allowed to make online purchases, and also that it is OK to be used for recurring payments? In any event, if you are having issues with multiple payment methods, it might be worth contacting phone support (support.xbox.com/.../contact-us.aspx) to see if there is some larger issue with your account.

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I did ask. it is allowed.  i have used on several other sites, such as blizzard, amazon, and various other trusted and well used sites.  

I guess ill give them a call.  Thanks for the help and any more you might give.

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