activating membership

I purchased a 3 month xbox live gold membership card, but i am unable to redeem it to start my gold membership.  when I try to do it on my console, it says the code is invalid for this purchase, and when I try to do it online, the redeem code links take me to microsoft windows 8 download.  Please tell me you do not have to activate your gold membership with a credit card, because I do not have one... HELP!!

 

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Last updated July 4, 2018 Views 6 Applies to:

Login to your Xbox/Microsoft account and go here: account.xbox.com/.../RedeemCode  If it requires you to update your browser, you might want to do that and try again after you update it.

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I am already using the latest update for my browser

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So, when you clicked that link that I posted it asked you to download it again?

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no, it says "congratulations, you are using internet explorer 8, the latest browser for windows xp. Now let's see what's next for windows"  then alot of banners about exploring the features of said browser.  nothing about any code redemptions.

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Interesting... that is not at all what pops up when I click on it.   But, I am using IE 11 on Windows 7.  Try going to www.commerce.microsoft.com You can redeem a prepaid code there as well.

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says operation failed please try again later error code 141074-XCWWhgAAAAAAAAAA-232fc7d4-8cac-4abe-bfb3-1d9689dd3b12

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Wow... got to be a problem with your browser... (sorry Microsoft pplz), but maybe you should try to install mozilla firefox.   If your console is giving you an invalid card error, tho... you can contact customer support at 1-800-4MY-XBOX.  They have a tool that allows them to verify if the card was properly activated by the retailer.  If not, you may need to go back to the store.

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