Account

I've been trying for 2 days to get in to my account to change my card payment details but keep getting a message saying I found a glitch in the system.

Can you please help?

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Hi,

Try to visit the alternative billing site here. This is more than likely happening because you have an expired/invalid payment method on file in conjunction with automatic renewal. You'll need to add a new payment method and pay any balance that's there and then remove the invalid payment method.

If you're unable to do so on the alternative billing site then please contact phone support and speak with a billing agent. You can do so by visiting this page here.

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