Account wont sign in and is demanding Payment info

i keep trying to sign into my account and i have gold but it demands payment info and when i provide it it tells me the service is unavailable i dont know whats going on and just want to enjoy my gold and my account i cant see any of my friends and all live based items are disabled. i also have a problem at the website trying to fix it whenever i click on my account i get this

date: 3/24/2013 1:32:04 PM
code: 12CFA2E1DD9F839
s: 3yG5Dj0XoroAhZLaW0Z5OQ==
id: 590018e2-bc37-4c85-8402-af45d99284cf
req: 78689589-f7eb-4296-9da0-ba7d95ebccc4

 

Please help!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Whoah!  OK, so it's asking you to update payment info, but every time you try just spitting errors?  I'm guessing you're probably seeing some "Uh-oh, that shouldn't have happened" on the website too, huh?  If so, please contact a billing agent using the callback feature at support.xbox.com/contact-us  That'll get it sorted!

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